CUSTOMER EXPERIENCE
SETS YOU APART

And it has never been so important.

DON’T FALL BEHIND

The importance of understanding your customer has never been greater in today’s ultra-competitive markets. Businesses closest to their customers are growing fast while their competition is being left behind.

KEY LEARNING POINTS

EVERY BUSINESS IS A CONTACT CENTER CUSTOMER

IMPACT OF ARTIFICIAL INTELLIGENCE

OMNICHANNEL FUNCTIONALITY

CUSTOMERS DEMAND DIGITAL INTERACTIONS

CUSTOMERS HAVE
VERY SPECIFIC EXPECTATIONS
WHEN IT COMES TO SERVICE

Yet, companies are struggling to meet them with on-demand contact center technology. Customers simply won’t tolerate it.

%

of customers have stopped using a product or service after having to repeat themselves over and over or after being passed from rep to rep.

%

of customers expect their issues to be resolved (quickly) on the channel of their choice.

%

of customers say that a knowledgeable and friendly customer service rep ranks as a top-three factor for a great customer service experience.

4x

Customers have stopped using a product or service four times on average, in the past year, due to a bad customer service experience.

5x

Younger customers between ages 18-34 have stopped using a product or service five times on average, in the past year, due to a bad customer service experience, revealing the higher standards that today’s companies must meet for younger generations.

<50%

Less than 50% of respondents have chat, text, social, and/or video interactions available within their contact center.

ARE YOU READY TO MAKE YOUR CUSTOMERS HAPPY?
REACH OUT TODAY!

Set your company apart
contact us to get started

Fill out the form below and we will get back to you as soon as we can.

4 + 11 =