Voice over Internet Protocol (VoIP) has been available for the past 20 years, but it remains somewhat misunderstood. It’s often sold as a set of features that serve the front office and help management meet their cost-saving and efficiency objectives. What’s not stressed is the positive impact that VoIP can have on the back-office processes of the IT team.
The team that installs, supports, and maintains the information systems in the enterprise usually has surprisingly little involvement in telecommunications decisions. The push for a new system often comes from line-of-business managers. Fortunately, many of the benefits that result in a decision to move to VoIP are those impacting IT:
Design advantages: When an enterprise moves into a new facility, one of the first considerations that needs to be addressed by the IT team is the cable plant design. VoIP provides the potential for cost savings in this area because it allows for one line to run to the phone and then a jack in the VoIP phone provides a connection for the computer. This step eliminates half the drops required for the cable plant.
VoIP also offers easy scalability. Adding a new phone to the existing VoIP switch is as simple as plugging it into the network, then completing a quick initialization process. The phone is then ready for use. The addition of new phones can be completed easily by a technician with minimal training and perform multiple additions in a short time period.
Portability advantages: Remote access provides a way to extend the desktop. When VoIP was new, remote access was more difficult to offer, and IT teams spent a lot of time supporting remote users and troubleshooting problems. In most cases, bandwidth is no longer a problem, and current technology allows remote workers to travel with a laptop and a headset. They can conduct business as if they were on-site at a desk in the office.
Remote access and other monitoring tools significantly reduce the amount of time that IT spends helping remote workers manage their communications connectivity.
Promoting advanced technology: Integrating phones and voicemail was one of the first advantages offered by VoIP. Now technology allows for the easy transfer of voicemail to email and text. Hardware costs and conflicts between phone systems and email servers used to create a barrier to this function, but that’s no longer the case. Now IT managers can use these types of advances to promote the adoption of new technology.
The Focal Solutions team is committed to your business’s success in all areas of telecom deployment. Contact us about your goals for your telecom system and we will help you identify the right solution to meet your objectives.