How hard is it to find a group of adults, ready to sit down to a meal, with no mobile devices in sight? The addictive element of a mobile device usually involves an app and can lead to less-than-collaborative human interactions. Voice over IP (VoIP) may or may not be involved, but connectivity is certainly a must.
This can happen when business professionals are in the same room, on the go, or simply trying to make a connection. The demand for instant access when on the move stems not just from a change in consumer behavior, but from a desire to be in the field where it’s easier to connect with the customer. It’s a must in today’s market and it’s driving the demand for mobile. When VoIP is involved, the capabilities reach a whole new level.
In fact, the demand for and use of mobile devices has significantly influenced VoIP and unified communications (UC) in the last few years. Mobile apps for both continue to mature, driving tighter and more seamless integration, ease of use, security, and significant convenience as users easily align their device of choice with the technology needed to accomplish their goals. To that end, the demand for cloud-based solutions continues to grow as such assimilation allows for deep integration and support with VoIP and UC.
Likewise, mobile apps and the desire for better accessibility continue to drive the choice of phone systems within the corporate environment. If a company needs nothing more than the ability to communicate via VoIP, then any VoIP system can easily handle the need. If employees are also using their mobile devices to connect to the VoIP system, the demand changes according to what these employees need. Given that they are generally field-based, including support or sales professionals, the demand may include video conferencing, web conferencing, text messaging, presence, instant messaging, email transcription, admin tasks, screen sharing, and calendar integration.
So how des this affect the way in which VoIP solutions are selected? The employees that use mobile devices for business typically aren’t in the office. They rely on their communications in the field. They also need seamless integration of mobile devices to ensure full phone extensions and access to remote applications at any time. Finally, mobile device policy dictates the use of such devices for business and personal cases.
If you’re ready to embrace these opportunities but you’re not sure where to start, look to Focal Solutions. It’s our job to help our clients evaluate their options, available solutions, and the type of VoIP that fits their needs. Contact us today to discuss how we can help you.