Support Solutions

Focal Solutions provides support for every step in the telecommunications life cycle process, starting with the selection process through installation and continuing for the life of our clients’ use of carrier services. Our support solutions are customized to meet your individual business needs.

We serve as your main contact and advocate regarding all aspects of the following services:

  • Project management
  • Audits
  • Carrier Selection Services
  • Telecom expense management
  • Ticket support

Project Management
We offer support for pricing, intelligent side-by-side comparison analysis, ordering, and installation of all services, ensuring that you receive quality, cost-effective services that are delivered promptly and billed correctly. Our comprehensive project management support helps you avoid the frustrations that can occur when dealing exclusively with carriers.

Audits
As part of our audit support solutions, we examine your business’s local, long distance, data network, and Internet billing, as well as your voice and data networking strategies. Using this information, we determine which technologies could help your business consolidate networks, provide greater resiliency as well as redundancy, improve user experience, and save your company more money for quality services.

Carrier Selection Services
As representatives of major telecom providers such as CenturyLink, Level 3, AT&T, and many other reputable companies, Focal Solutions provides high-quality, reliable solutions for businesses in need of customized telecom services. Our team of telecommunications experts helps you find the best services for your company by analyzing current and future needs, business goals, available technologies, and present as well as projected expenses.

Telecom Expense Management
You want to refrain from spending more than necessary on the right telecommunications services for your business. Here’s where Focal Solutions steps in: we handle expense management so that you can secure services that fall within your budget. Once you have selected and installed the appropriate services, Focal Solutions will audit your bills to ensure the correct rates and discounts are actually applied. If bill corrections are needed Focal Solutions will manage this process directly with the carrier on your behalf. This saves you the trouble of having to organize telecom expenses so that you can focus on other important aspects of your business.

Ticket Support
As a client of Focal Solutions, voice, data, repair, and billing services are provided directly by your carriers, which allows you direct access to them for any repair requests and support. Focal Solutions provides ticket and service support to ensure that all requests are handled efficiently, promptly and escalated as appropriate.

If you aren’t satisfied with the way certain issues are being handled either by us or your carrier, contact us and we’ll resolve the issue as quickly as we are capable.

 

Would you like a customized package from several carriers that best meets your telecom requirements? Call us today at 866-923-6225 or email us for a complimentary audit.