“I commonly refer to Focal Solutions as the best decision I made in 2012. On the eve of a major telecommunications implementation, in which the carriers were already selected, I questioned the need to hire a telecommunications agent. After all, we already vetted the data and voice carriers, which was one of the first major hurdles of the initiative. I talked with a number of agents in the preceding six months and I was not convinced there would be a benefit to taking on and managing an agent. Something clicked in my conversations with Chad and it became evident that we could benefit from their project management skills, and boy, did we ever.
Delays with one carrier led to an overlapping of two telecommunication projects covering 25 locations within an intense 5 month period. Focal Solutions was on top of it all! Chad and Nichole’s attention detail and project management acumen allowed my staff to stay on point with their daily tasks. They managed the scheduling, the project timeline, billing review, carrier follow-up discussions, and were present on every cut-over call. I didn’t have to “manage” them at all. Their industry skills and professionalism favored us immensely as they advocated for our benefit throughout. We would have never successfully completed the project if not for Focal Solutions. Through their efforts we have been able to save time and money.
Since then Focal Solutions continues to partner with us and work closely with our carriers on trouble tickets, billing issues, and reviewing additional services. They perpetually demonstrate an ongoing commitment to excellence and as a result now represent our company in all telecommunication matters. We thoroughly trust their judgment and expertise. It is without reservation that I highly recommend Focal Solutions to any company that seeks a valuable resource to research, initiate, manage and support their data and voice services.”
Director of Information Technology
“Conducting an apples-to-apples comparison of telecommunications data and voice offerings, including services, costs, and ancillary fees, can be a complicated and time-consuming task for any IT department. Focal Solutions made it easy by creating an analysis of relevant information from multiple vendors. When it came time for negotiations, Focal Solutions helped negotiate terms that worked best for our company while eliminating or reducing the fees we would have otherwise paid. After making a final decision, Focal Solutions managed the project every step of the way to ensure our success and happiness. Thanks to Focal Solutions, we have a faster and more robust network and are saving more than $360,000 per year. ”
VP of IT
“Anyone made responsible for the telecommunications services of their business knows how complex it can be. From complex bills, unexplainable tariffs, taxes, to the need to manage installation, and carrier change processes that are problematic, it takes a very specific skill set to accomplish all of these challenges with an in-house employee. And when you want to consider new services, lord knows how much time getting an apples to apples comparison of what you’ll get and the reoccurring costs is a tiresome nightmare.
I’m happy to share with my colleagues that there is a better world. A world where these skills sets exist and bills make sense. A world where order issues and roadblocks are made transparent to me, my team, and, most importantly, my business. A world where new needs can be met and an accurate comparison of not only fixed monthly costs, but the variable factors can also be considered in the mix, like a Travelocity for SIP Services. That world is made possible by my business partner, Focal Solutions.”
Director, Information Tehnology
“Being in IT management for over 20 years I have never worked with a telecommunications VAR that has ever brought much to the table. I have always had better luck both from a pricing and service perspective working directly with the various carriers. When I looked into Focal Solutions that all changed. They were able to get me better pricing than going directly to the carrier but that turned out to be the least of the benefits they brought to the table.
The service from the Focal Solutions team is second to none. It is like having an extension of my own internal IT staff. From installation, billing and assisting on trouble tickets they are on top of it constantly communicating with me and assisting in pushing things to resolution. No matter where I am at in my career I will always make sure Focal Solutions and team are with me.”
Director of IT
Burrtec Waste Industries