Choosing the Right Cloud Technologies

shutterstock_343063568smFinding the right cloud technologies for an enterprise does not have to be difficult. There are several ways to choose cloud solutions that fit the needs of any business. With a little legwork and research, clients can avoid frustration and time-consuming searches for affordable providers. Following are a few considerations to keep in mind when selecting a vendor to meet company needs.

 

The Benefits of Cloud Computing

Cloud computing can help new or existing companies in many ways. In fact, businesses of all sizes are adopting cloud services to improve efficiency. Cloud computing offers ample storage for documents. It also:

  • enhances profit margins and reduces overhead costs;
  • streamlines and centralizes business communications and processes; and
  • reduces operational expenses by eliminating the need for outdated and bulky business servers.

What Exactly Is Cloud Computing?

The term “cloud computing” originates from the cloud-like shape used to showcase network computing environments. These usually consist of hardware, storage, networks, and services that are all intertwined to secure comprehensive and cohesive platforms. Other definitions for cloud computing include:

  • Unified digital platforms that deliver software, services, and computing infrastructure via the Internet.
  • Digital environments that allow users to share resources, applications, and documents via remote servers on Internet browsers.
  • Third party IT services that help businesses reduce operational costs, improve efficiency, and maximize profit margins.

​Vendor Selection

There are several companies that cater to businesses of all sizes with cloud-computing services. But while they stay abreast of all the latest industry developments and changes, not all are sincere in offering reliable and genuine services. When looking for an affordable and reputable provider, it is important to keep the following in mind.

Tech Support. It is vital to determine which IT support services are offered by different cloud computing companies. Further, service providers must be able to correlate with their clients’ business operation hours, which may include weekends, holidays, and any other times beyond normal office hours. This is essential in preventing downtime during routine server maintenance and monitoring. Tech support must also be designed to resolve any existing or pending issues, and agents have to be knowledgeable in meeting concerns.

Service Agreements. Service contracts are paramount. Be sure to check every term and condition, and read the fine print before signing on the dotted line. Most cloud computing agreements include:

  • services offered, response time, server monitoring, and emergencies;
  • limitations on server capability or access due to downtime and maintenance; and
  • packages that are geared towards meeting specific client needs and business requirements.

For clients that need customized cloud servers or special needs, this should be discussed in great detail before any contract is signed. Since the market is blanketed by countless vendors, customers can easily find the right providers to meet all of their company goals and objectives.

Improve Customer Service and Retention with VoIP Call Centers

shutterstock_340318367smWhen choosing a service or product, savvy customers are now beginning to rank customer service considerations higher than price. Since call centers figure largely in the customer relationship equation, making the change to Voice over Internet Protocol (VoIP) is a cost-effective method for increasing customer relationship management (CRM) performance metrics.

VoIP offers business benefits that meet the needs of today’s consumers. And although call center technology has never been a piece of cake, the enhanced features and heightened security of this telephone service make it an investment that will deliver efficient results.

Call Distribution Agility

With VoIP, call center routing is improved. A variety of options allow businesses to build customized, flexible solutions for incoming calls. Providers are able to offer call center management that allows for specific procedures. For example, businesses may choose to direct calls through regular, weighted, or other distribution methods, enabling them to make decisions concerning the best form of service to provide for their customers.

Improved Operator Provisions

Many organizations face seasonally high-volume calls, predictable times when regular call center capacity is inadequate to meet the amplified need. For situations such as this, as well as during marketing campaigns and in the event of severe weather, VoIP-enabled contact centers allow organizations to increase operators and scale phone lines so that customer wait times aren’t also increased with the surge in calls.

Enhanced Infrastructure and Automation

VoIP offers businesses cost-effective strategies for managing and orchestrating remote workers through an infrastructure that facilitates simplified internal call transfers. With an agile infrastructure, companies can reduce operating costs by increasing their remote workforce.

VoIP call center systems also improve automation, establishing faster routing to the right person or department by employing interactive voice recognition (IVR). Instead of having to listen to lengthy menus, customers are able to simply speak their requests, which is a time-saving benefit that limits frustration and confusion.

Sense of Urgency

The advantages provided by this type of call center combine to create an impression of urgency that is key for retaining current buyers and attracting new ones. Customers feel that their call is a priority when it is routed to the correct person quickly. Establishing this aspect of customer service is essential for competing in today’s global marketplace.

With the benefits VoIP offers, such as crystal clear communications, improved routing, voice recognition, and enhanced flexibility, businesses can enrich their call center experience and provide customers with the ability to speak with a human much faster, thus improving overall customer satisfaction.