5 Obstacles Preventing Cloud Adoption

shutterstock_202968400Cloud adoption continues to increase in businesses across numerous industries. Despite this, many companies still have concerns regarding certain aspects of the service. Following are five of the barriers that cause businesses to be hesitant to adopt the cloud. Fortunately, companies can easily overcome these obstacles to successfully transition to cloud technology.

 

1. Budget and Expenses

When it comes to the cloud, businesses want reassurance that they will get what they need at an affordable price. Thankfully, many cloud providers offer flexible pricing and fixed monthly fees for customized packages that have the specific features customers desire. With the right company, there are no hidden fees to deter businesses from adopting cloud technology.

2. Security

Many companies are unsure whether it is safe to keep data stored in the cloud. To convince companies that cloud services provide the security businesses want, service providers should explain their security offerings in-depth. Good providers will offer plans that allow for effective data recovery as well as intrusion prevention.

3. Support from Upper-Level Management

While a knowledgeable IT team may be on board with the idea of switching to cloud data storage and management services, upper-level management may require additional convincing. Service providers should make the benefits of integrating cloud technology as clear as possible for clients, providing assurance that they are in good hands and receiving high-quality services.

4. Lack of IT Personnel

Another potential deal breaker is the lack of trained IT personnel working with the client. An IT team that is too small can hinder, to a degree, the ability to adopt cloud solutions. To avoid complications, service providers should gauge how much work they’ll need to do for their clients, and determine how they can help with cloud implementation without making clients pay additional unwanted expenses.

5. Lack of Trust in the Solutions

Certain businesses that have been using traditional data storage solutions may be reluctant to try something new, for fear of unreliability. The best way to eliminate these concerns is to effectively demonstrate the value of switching to cloud services. Providers should detail all of the benefits, including efficiency, flexibility, overall savings, and more. Reassuring the client of the long term benefits associated with cloud implementation can make the transition much more comfortable.

If service providers keep these potential obstacles in mind when attempting to sell cloud services, they will find it much easier to convince prospective clients that cloud technology is worth adopting. Service providers that offer effective and cost-efficient solutions can convince clients that cloud technology comes with sufficient security and control, at reasonable costs.

When to Consider Updating Call Center Software

shutterstock_207082261After a company first implements call center software in its business operations, it may be a long time before employees realize that certain useful capabilities are missing. These capabilities might range from the ability to handle higher call volumes to more efficient video conferencing. Following are several signs that it may be time to upgrade a business’s call center software.

 

Certain Call Center Features Are Missing

One of the main problems with traditional call center services is the need to purchase certain features separately. Whether it’s additional software or equipment, it will likely cost more than a company is willing to spend.

Thankfully, newer software packages come with many different features, including call forwarding and social media integration.

The Current Software Limits the Company’s Growth

The lack of scalability in call center technology can greatly hinder a company’s ability to grow. Call centers need to expand with new employees and more capable technology during peak seasons, but traditional onsite call centers don’t typically allow for this.

Using a virtual call center allows for greater scalability and provides solutions that accommodate additional employees and subsequent software needs.

There Is a Lack of Continuity

Another issue with traditional call centers is the overall lack of disaster recovery capabilities. If call centers are located onsite, there’s a smaller chance of effective recovery when the network goes down. There are certain steps companies should take to ensure that their call centers have sufficient continuity implemented.

A company could discuss with its current provider the upgrades that would help deploy an effective data recovery solution. Alternatively, a business could switch over to a virtual call center that comes with plenty of redundancy in the event of data loss.

If all a business needs is added data redundancy, it may be better off sticking with its current provider and only using that additional service. However, if other important features such as improved scalability are noticeably missing, turning to a virtual call center provider may be a more inexpensive and efficient solution to the continuity issue.

The Call Center Is Simply Not Worth the Cost

The cost of running a traditional call center can be particularly high, taking into account certain maintenance and upgrade costs along with other expenses.

Cloud-based virtual call centers, on the other hand, are typically much more affordable, and provide companies with all of the features they need in convenient packages. No upfront capital investment is required, and companies usually only pay a set monthly fee along with payments for total minutes used. Virtual call centers also eliminate the need for a dedicated IT team, as providers are responsible for maintenance and upgrades.

Is an Upgrade Appropriate?

These are just some of the many reasons companies might consider upgrading their call center software. If any of the above issues are recognizable, it may be time for a business to look for a virtual call center solution that can meet all of its needs without requiring a massive investment.