With the new digital age upon us, unified communications (UC) are vital for any commercial entity. UC platforms are designed to secure optimal communications between businesses and clients. Services within these cohesive environments include instant messaging (IM), Voice over Internet Protocol (VoIP), file data sharing/transfers, and web and multi-media video conferencing.
UC platforms help establish uniformity and consistency in communications – the cornerstones of any fast-paced modern business. The days of traditional communications via phone and other conventional devices are over. In order for businesses to remain competitively viable, they must tap into contemporary communications trends.
The Benefits of UC in the Digital Age
Video conferencing is designed to connect people across vast digital networks. Web meeting applications enable companies to conduct business from remote locations through activities ranging from screen and file sharing to uploads and presentations.
The use of wireless and digital devices accentuates the UC environment while building a strong platform of communications for employees and managers. With UC, clients are assured:
- real-time interaction with businesses, managers, and employees;
- centralized and streamlined communications with clear audio and crisp visuals;
- integrated features that allow file and screen sharing presentations; and
- correlation with existing communication protocols within an integrated environment.
UC Training for Employees
Training is vital to ensure all staff and workers are abreast of a business’s latest interactive tools. This is especially true when it comes to integrating video conferencing as a timely communications solution. With video conferencing, the need for traditional voicemails and even time-consuming IMs disappears. Video conferencing allows employees to effectively engage clients in all aspects of the business.
The Benefits of Video Conferencing
Video conferencing allows employees to see the body language of their clients. Staff can also ascertain whether clients are upset, bored, or unsatisfied with a particular product or service. Video conferencing facilitates resolution of any issue within a collaborative and real-time environment.
Video conferencing also helps build confidence and morale, particularly with regard to client presentations and interactions. Clients engaged through video are assured that someone is physically present to handle requests and meet their needs.